The rapid expansion of electronic communication has revolutionized the way we work and provide services to you. At Green Shield Canada Insurance, information security is fundamental to the way we do business and is the responsibility of every employee. It is specified in our employment agreements and regularly confirmed in writing.
Whether you choose to access our services online, over the telephone, or in person, we follow rigorous security procedures and use state of the art technologies to protect your information and transactions against unauthorized access, disclosure, alteration and misuse.
At Green Shield Canada Insurance, information security aims to protect information, systems and the communications that deliver information against any harm resulting from failures of confidentiality, integrity and availability. Here are the key principles considered in our security processes:

1. Accountability: Everyone who accesses Green Shield Canada Insurance information systems is responsible for protecting them, and will be held accountable for the use of these systems.
2. Awareness: Everyone who accesses Green Shield Canada Insurance information system must be aware of the risks and security initiatives.
3. Multidisciplinary: Security must be addressed taking into consideration both technological and non-technological issues.
4. Integration: Security must be co-ordinated and integrated.
5. Reassessment: Security must be reassessed periodically.
6. Timeliness: Security procedures must provide for monitoring and timely response.
7. Societal Factors: Ethics must be promoted by respecting the rights and interests of others.

While we do our utmost to ensure security and confidentiality, there are steps you can take as well to enhance your security when using the Internet and when conducting business online.